Frequently Asked Questions

Frequently Asked Questions

1. Is there a cost for joining?
No - joining is free. There is an annual renewal fee on the anniversary of your join date of 2,000 points, which is automatically deducted from your account.

2. How do I earn points?
Earning points is easy - all you have to do is shop with any of our participating businesses and show your membership ID at the time of purchase online or at store.

3. How do I check my points balance?
You can check your points balance going online and clicking the ‘Account’ button.

4. Do my points expire?
Your Points remain valid for a period of 2 years from the date they are first credited to your Account, after which, if not redeemed, will be forfeited.

5. What can I redeem my points on?
You can redeem your points on almost anything at all of the Partners in the Program.

6. How do I redeem my points?
To redeem your points, you will first need to become a Member. Then have a look at our stores by clicking the ‘Shop’ button. When you have a found something you would like to purchase with your points; complete the Redemption form and you will receive an email confirming that your redemption has been completed.

7. Who can redeem points?
The contact, whose name is registered as the holder of the Membership is the person who is authorised to make a redemption.

8. Can I transfer my points?
Yes! Points can be transferred to another Member by simply contacting the office and confirming your password.

9. How do I update my contact details?
Update your contact details by selecting ‘Account' from the top right corner then 'My Details'.

10. Want to reset your current password?
If you remember your current password and just want to change it, simply login and follow the prompts under 'Change your password'. To keep your account secure, make sure that you always use a unique password and that it includes a capital letter, number, special character and that it is at least 8 characters long.